Frequently asked questions

What payment methods do you accept?

Due to lack of support from credit card processing companies (Stripe, Moneris, Square, etc.) for these products, we can only take e-Transfers as payment at this time.

Can I return a product?

Due to the sterilization requirements of our products, we cannot accept returns on opened (Flip-caps removed) or reconstituted items. Unopened products in original sealed condition (Flip-caps in place) may be eligible for return within 14 days of delivery. Contact us to initiate the process. If a product arrives broken or is the incorrect order, we will replace the order. In that case contact us through email at service@pepuralabs.ca.

What type of customer support do you offer?

We provide rapid, personal responses to customer inquiries via email, WhatsApp, or Signal; whichever is preferred by the customer.

Are these products for human use?

All products on this site are sold strictly for research purposes. They are not intended for human or veterinary consumption.

What is included in each vial?

Each vial contains lyophilized Retatrutide powder. The sterile vials are filled and sealed in an ISO 8 clean room.

How is purity verified?

Every batch is independently tested via HPLC by a third-party Canadian laboratory. The official test results certificate is available on request.

Where do you ship?

We ship across Canada only. Orders are sent via Xpresspost from our warehouse and typically arrive in 1–2 business days. Shipping is a flat rate of $20 — and free on orders over $300.