Frequently asked questions
What payment methods do you accept?
Due to lack of support for these products by credit card processing companies (Stripe, Moneris, Square, etc.), we can only take e-Transfers as payment at this time.
Can I return a product?
Due to the sterilization requirements of our products, we cannot accept returns on opened (Flip-caps removed) or reconstituted items. Unopened products in original sealed condition (Flip-caps in place) may be eligible for return within 14 days of delivery. If a product arrives broken or is the incorrect order, we will replace the order. Contact us to initiate the process.
What type of customer support do you offer?
We provide rapid, personal responses to customer inquiries via email, WhatsApp, or Signal; whichever is preferred by the customer. Initial correspondence will be through email. Use the Contact us page to send the initial email.
Are these products for human use?
All products on this site are sold strictly for research purposes. They are not intended for human or veterinary consumption.
What is included in each vial?
Each vial contains lyophilized retatrutide powder. The sterile vials are filled and sealed in an ISO 5 clean room.
How is purity verified?
Every batch is independently tested via Liquid Chromatography Tandem Mass Spectrometry (LC-MS/MS) by a third-party Canadian laboratory. The official test results certificate is available here.
Where do you ship and how much does it cost?
We ship across Canada using Canada Post. We do not ship internationally. Orders are sent via Xpresspost or Expedited Parcel from our warehouse and typically arrive in 1–2 business days for Xpresspost or 2-9 business days for Expedited Parcel. Shipping is a flat rate of $20 for Expedited Parcel and $30 for Xpresspost. Orders over $300 include free shipping.